iTech Labs Custom Database Software

Quality Systems

iTech Labs is always working to make our services better for each of our clients. Here are some of our initiatives to guarantee quality service to our customers.

Quality accreditation

iTech Labs is an ISO 17025 accredited company. Our ISO certification ensures that our personnel are adequately trained and experienced; we document the specifications, development process, testing, and product releases. This also ensures continuous process improvement and a high level of customer responsiveness.

Integrated Project Tracking System (iPTS)

Part of our commitment to our customers to provide quality services, is to create a purpose built system to track projects and monitor progress. Our iPTS forms an integral part of our efficient business processes. We are able to register all new work, track progress, register all defects we uncover during our tests, and monitor their progress. Everything we do is about ensuring delivery to the customer a quality controlled product within agreed time frame.

We are also able to accurately track the time spent on each module. This allows us to quote very accurately on each successive project.